Exact make, model and year evidence from official US sources. Recall campaigns, ODI investigations, complaint allegations and EPA estimates remain separate.
A campaign may cover only certain production dates, plants or equipment. A zero result here is not safety clearance. Use NHTSA’s official VIN tool for the individual vehicle.
Exact model-level NHTSA results for 2020 MERCEDES-BENZ Metris. Campaign records are official safety actions; applicability to a particular car still requires its VIN.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Consequence
If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Remedy
DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
03
NHTSA Recalls · US · received 2020-11-24
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.
Consequence
The connection between the brake line and the brake hose may leak, causing a sudden loss of brake fluids, impacting braking performance and increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The recall began December 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BREMPOS.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Consequence
A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Remedy
Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
05
NHTSA Recalls · US · received 2022-03-08
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Consequence
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy
Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence
A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.
Consequence
An air bag that does not deploy as intended increases the risk of injury in a crash.
Remedy
Dealers will install a cover on the air bag control unit, free of charge. Owner notification letters were mailed beginning April 10, 2026. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KORSRS. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning February 13, 2026.
02 · Owner allegations
0 NHTSA complaints
Counts are not adjusted for sales, vehicle age, mileage, publicity or reporting behavior. They are allegations, not defect findings or a reliability score.
Crash mentions
0
Fire mentions
0
Injuries reported
0
Most-reported component labels
No complaint component was returned for this exact search.
Complaints across nearby Mercedes-Benz Metris model years
Totals for the same nameplate, scaled against its highest year here. They are not adjusted for how many were sold, how old they are, how far they are driven, or how much publicity a fault received — an older or better-selling year will usually carry more reports. This shows where the reporting sits, not which year is better.
An investigation means ODI reviewed a possible safety issue for this exact model-year identity. Opening one is not a defect finding; closing one does not by itself clear a vehicle.
VERIFIED EMPTY IMPORT SNAPSHOT
No exact NHTSA ODI investigation row was matched.
The checked bulk snapshot returned zero investigation action numbers for 2020 MERCEDES-BENZ Metris. That is source coverage, not proof that no issue exists or will be investigated later.
04 · EPA configurations
Fuel economy & specifications
FuelEconomy.gov records are summarized as ranges where this model name has multiple engines, drivetrains or trims.
EPA configurations
6
Combined economy
21–22 mpg/MPGe
City / highway
19–21 / 23–24 mpg/MPGe
Engine displacement
2 L
Cylinders
4
Fuel type
Premium
Drive
Rear-Wheel Drive
Vehicle class
Special Purpose Vehicle 2WD
Annual fuel-cost estimate
$3650–3800
05 · Evidence strength
Exact identity. Explicit limits.
No opaque score. Evidence strength is expressed through source availability, exact match method, jurisdiction and honest empty states.
exact match
Recall campaigns
8 exact US model-year records in this bounded view.
verified empty
Complaints
0 exact US model-year allegations; narratives and VIN fragments are omitted.
verified empty
ODI investigations
0 exact US model-year action numbers in the approved import snapshot.
canonical only
Model aliases
Only the exact NHTSA vPIC model name is published; unverified aliases are not merged.
not published
Manufacturer ownership
No rights-reviewed official ownership record is joined to this exact model-year.
PUBLIC EVIDENCE PASSPORT
Identity, freshness and provenance.
The canonical URL is this file’s permanent public identifier. Source IDs and timestamps show exactly what was matched and when; they do not turn the evidence into a verdict.
Only NHTSA vPIC, NHTSA ODI complaints and investigations, NHTSA recalls and FuelEconomy.gov contribute to this vehicle claim. CPSC equipment notices are searched separately and never joined to vehicle fitment. UK MOT, Canadian, New Zealand and European records are not merged into this US claim.
06 · Research paths
Diagnose first. Confirm fitment.
These are transparent searches, not diagnoses or endorsed parts. Recall remedies come before purchases; exact part fitment requires VIN, trim, powertrain, production date and OE number.
No complaint component was returned, so no component-based repair or parts search is generated.
Offers status: held
Awin US and R2 affiliate inventory are not published until a US programme, merchant and exact-fitment projection are approved. No offer currently has both merchant approval and exact vehicle fitment, so commercial links never count as evidence.